Ep:10 Leadership

Ep:10 Leadership
2018

 
 
00:00 / 0:08:21
 
1X
 

Leadership is about where are we going. Management is about how do we get there. Success leadership is about having willing followers. Those without willing followers are typically dictators. There are no born leaders. Instead, leaders are those who decide to challenge norms with the guts to stand up for what they believe while accepting the risk of rejection and failure. Leaders say: “Yes we can” while the pessimist say, “No we can’t ”.

 

Listen to more of what you heard here by clicking on one of the links below:
Building Positive Character E-book & Paperback
Skills That Win Contracts– Udemy Presentation

Ep: 07 High Quality Customers

Ep: 07 High Quality Customers
2018

 
 
00:00 / 0:00:00
 
1X
 

Successful contractors have a high quality culture that places the utmost importance upon the customer. Why?… Because without customers there are no paychecks. High quality cultures have positive motivations about the word: “customer” and take the word: “service” very seriously. High quality cultures also realize the importance of customer feedback to determine the construction company’s strengths, weaknesses, opportunities and threats.

Listen to more of what you heard here by clicking on the link below:
Building Positive Character E-book & Paperback
Skills That Win Contracts– Udemy Presentation

Ep:09 Firing Customers

Ep:09 Firing Customers
2018

 
 
00:00 / 0:08:00
 
1X
 

This week we dive into the difficult topic of when to fire customers.

Not quite sure how to spot troublesome clients?

What do you watch for when interacting with prospective customers?

Listen as Joe also explains when it might be time to fire existing customers.

 

Listen to more of what you heard here by clicking on the links below:
Building Positive Character E-book & Paperback
Skills That Win Contracts– Udemy Presentation

Ep:08 High Quality Culture

Ep:08 High Quality Culture

 
 
00:00 / 0:12:17
 
1X
 

Successful contractors have a high quality culture that places the utmost importance upon the customer. Why?… Because without customers there are no paychecks. High quality cultures have positive motivations about the word: “customer” and take the word: “service” very seriously. High quality cultures also realize the importance of customer feedback to determine the construction company’s strengths, weaknesses, opportunities and threats.

 

Listen to more of what you heard here by clicking on the links below:
Building Positive Character E-book & Paperback
Skills That Win Contracts– Udemy Presentation
https://soundcloud.com/user-271529611/podcast-8-high-quality-culture?in=user-271529611/sets/joeegan

Ep: 6 Customer Relations Emotions

Ep: 6 Customer Relations Emotions
2018

 
 
00:00 / 9:20
 
1X
 

There are 10 key emotions to share with your customer. Find out how to assure long term relations and negotiate construction contracts. Do not base it on the low price but instead the right price. This will help crush the competition and win more bids!

 

Listen to more of what you heard here by clicking on the link below:
Building Positive Character E-book & Paperback
Skills That Win Contracts– Udemy Presentation

Ep:5 The Four Things Customer Want and Need

Ep:5 The Four Things Customer Want and Need
2018

 
 
00:00 / 5:18
 
1X
 

No matter what is being bought or sold in the construction industry, all customers want or need one or more of four things that need to be satisfied before they make a buying decision. Those four things are:  They want to SAVE, INCREASE, REDUCE or IMPROVE something.

Learn More About My Books & Course Here:
Building Positive Character E-book & Paperback
Skills That Win Contracts – Udemy Presentation