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Building New Solutions is One Way to Success!  Our Friday Eganisms are from our book Building Positive Character.

Building Positive Character by Joe Egan

This book is newly revised to give you more tips to empower yourself, overcome, and build success in your life.  Just visit Amazon for details.


All Eganisms can be found on my Youtube Channel and Facebook just subscribe or follow.


This Week’s Eganism is on Customer Relations and Trust

Now available on Salem Radio Network (SRN) Nationwide

The relationship between you and your customer is like a bridge.

You are on one shore and the customer is on the other shore.

The purpose of the bridge is to allow the transfer of money from the customer’s bank into your bank.

That transfer occurs when you engage with your customer in doing two things (1) solve their problems with trustworthiness and (2) make them feel good through positive emotions.

Without a bridge there is no money transfer and therefore no paycheck and no reason to go to work.

The bridge is everything.

What holds that bridge up?…Trust.

But when that trust is betrayed the bridge collapses and your competitors stand ready with a replacement bridge.

Final Point: You can have the brains and the energy but it is trust that holds relationships together.

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Remember, “The road to success is always under construction.”

Joe Egan

www.joeegan.com

Author of “The General Contractor – How to be a Great Success or Failure”

and “Building Positive Character – over 50 tips on Empowerment, Overcoming, and Success”

My class “Construction Industry Presentation Skills that Win Contracts” is available at https://www.udemy.com/joe_egan/

 


This Week’s Eganism is on Relationship Destruction

Now available on Salem Radio Network (SRN) Nationwide

3rd feature on the series of customer relations

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It’s hard to build and maintain a relationship, yet very easy to destroy it.

The most common reason for relationship destruction is the betrayal of the trust that a person would not take advantage of their customer’s vulnerabilities.

When that trust is betrayed their emotional view of the betrayer collapses.

The positive emotions inherent in trust disappear

and are replaced with distress and the desire for justice.

They want to put right for what they feel has been wrong.

The negative customer responses are often swift and permanently devastating to the relationship.

The emotion of comfort is replaced with disgust, and the emotion of happiness is replaced by bitterness.

Final Point: Your customers like to talk about you. …for good or bad.

____________________________________________________

Remember, “The road to success is always under construction.”

Joe Egan

www.joeegan.com

Author of “The General Contractor – How to be a Great Success or Failure” and “Building Positive Character – over 50 tips on Empowerment, Overcoming, and Success”

My class “Construction Industry Presentation Skills that Win Contracts” is available at https://www.udemy.com/joe_egan/


Previous Eganisms:

SRN Eganism on Intuition 

Eganisms are now available on Salem Radio Network (SRN) Nationwide

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Intuition goes by many names: gut feeling, hunch, and sixth sense.

It’s the ever-present knowledge of what to do without the ability to prove it.

The sense of intuition is as real as sight, smell, hearing, taste, and touch.

Some people consider intuition more powerful than intelligence.

Using your intuition is both a gift and a discipline because it requires you to allow your innate senses to surpass empirical observations and rational justifications.

Intuition has a way of cutting through the clutter when making decisions.

Your intuition will speak the truth: WHY? because it is the sum of your experience, your knowledge, and your wisdom that is speaking to you.

Final Point: Your intuition is worthy of your respect. Listen to it.

____________________________________________________

Remember, “The road to success is always under construction.”

Joe Egan

www.joeegan.com

Author of “The General Contractor – How to be a Great Success or Failure” and “Building Positive Character – over 50 tips on Empowerment, Overcoming, and Success”

My class “Construction Industry Presentation Skills that Win Contracts” is available at https://www.udemy.com/joe_egan/